Richard Fogle, IT Director for Grande – “Our new, faster, and considerably more stable billing system has had a big impact,” said Fogle. “I’m very happy with the results. Now our service managers run a report and they get it in 30 seconds. That’s helping us dramatically improve our customer service.”
With the business growing rapidly, Grande needed to provide faster data to its 3,000 small business and enterprise customers. These customers needed easy and immediate access to billing data. But there was a problem—the data was slow to access. Freeit went to work to evaluate Grande’s technology needs and design a customized solution to deliver stronger performance from Grande’s IT system. With more than 15 years of experience in IT consulting for SLED (State and Local/Education) organizations and corporations, Freeit was well-versed in the needs of Grande and its customers. Freeit collaborated with Grande’s IT team and designed a common storage platform to solve their challenges.